Our office hours and guidelines for scheduling and canceling appointments.
You may call our office at 336-718-7800 to schedule an appointment from 7:30 a.m. - 5:00 p.m., Monday - Friday. Confirm your insurance carrier with the person scheduling your appointment. We want you to be aware, prior to being seen, if we are not contracted with your particular carrier.
We ask that established patients arrive at least ten minutes prior to your appointment to allow us time to confirm your information and copy your insurance card. New patients should arrive at least 15-minutes before their scheduled appointment to complete necessary medical history forms.
Confirmation & cancellation
You will receive a call from our appointment reminder system reminding you of your upcoming appointment. We have reserved time on the provider’s schedule for you so if you are unable to keep your appointment, please call our office 24 hours in advance so we can use this time for another patient needing care. If you fail to give us notice of your cancellation, the following policy is enforced:
First missed appointment:
Second missed appointment:
Third missed appointment:
$25.00 charge and possible dismissal from Novant Health Salem Family Medicine
After hours support
Our after hours support is provided by a nurse triage service. If you have an urgent need outside our regular hours, call our main number, 336-718-7800, and stay on the line. A nurse assists you quickly and has access to our schedule should you need an appointment the next day.